Questions for Chapter 15 of Interaction Design, "Evaluation: Inspections, Analytics, and Models" by Yvonne Rogders, Helen Sharp, and Jennifer Preece:
  1. In the context of product evaluation, what is an expert? How do experts differ from users?
  2. What are some circumstances that might lead to experts, rather than users, being used to provide feedback about a product?
  3. What are some defining characteristics of inspection methods of product evaluation?
  4. Some inspection methods are heuristic evaluations and walkthroughs. Why are these considered inspection methods?
  5. What is the role of an expert in an inspection methods of evaluation such a product walkthrough?
  6. When can inspection methods can be performed during product design?
  7. What are heuristics in heuristic evaluation? What are some specific heuristics that are used in heuristic evaluations? What are the steps to perform a heuristic evaluation?
  8. What is a walkthrough? How does it differ form a heuristic evaluation? What is the role of users in walkthroughs? What is the difference between a cognitive and a pluralistic walkthrough?
  9. What is a benefit of using analytics for product evaluation? How is analytics different from from a heuristic evaluation and a walkthrough?
  10. What are some advantages of using analytics? What are some privacy concerns that can arise when using analytics?
  11. How are predictive models used to evaluate a system? Must users be present to evaluate a product using predictive models?
  12. What processes does are captured by the GOMS model?
  13. What kinds of predictions do the KLM and GOMS models produce? How do these models differ?
  14. What are some limitations of both the KLM and GOMS models?
  15. What is predicted by Fitt's Law? Based on personal experience, does Fitt's Law seem reasonable?